The City of Aventura Police Department is proud to offer the Reverse 911 Guardian Program. The R911 Program is a computerized telephone calling system used by the Police Department to provide residents of Aventura, who meet the program qualifications, reassurance in knowing their well-being will be checked on a regular basis. This service is provided free of chargeWho Qualifies?
- Any City of Aventura resident who is over the age of 65 and lives alone
- Any City of Aventura resident who is over the age of 65 and lives with a mentally or physically challenged person
- Any City of Aventura resident who is physically disabled and requires daily contact to ensure his/her welfare
- The R911 participant must have the ability to punch digits on a telephone keypad
What Information Do You Need to Provide?
It is very simple. You need to let the Police Department know who your doctor is, what medical problems you have, the name of a neighbor that can be contacted in case you cannot be reached, emergency contact information, the days you want the system to call you, and other basic information. All of the necessary information is included on the Application form.
When Will I be Contacted?
The system is set up to contact you on the days you request. For example, if you have someone coming to your home during the week, you would only be contacted on the weekends. The program is designed to meet your needs. It is very important for the participant to notify the Police Department if he/she will be unavailable to receive the telephone call (i.e., on vacation, leaving home early, etc.)
How Does the Program Work?
The Aventura resident wishing to participate in the program should fill out the Application and determine qualification. If qualified, the resident will be registered in the R911 Guardian Program. On the days requested by the participant, a computerized telephone system will call the home. When the call is placed, the resident enters three digits on their telephone keyboard to verify he/she is alright. If there is no response, the police dispatcher will attempt to contact the resident. If the dispatcher is unsuccessful, the designated neighbor will be contacted. If all fails, an officer will be sent to the resident's home.
