Park Programs Handbook

Thank you for your support and patience as we navigate through these unprecedented times. The World Health Organization officially declared the Coronavirus Disease 2019 (COVID-19) outbreak a pandemic on Wednesday, March 11, 2020.  It has been stressful, challenging, and anxiety-inducing times for everyone.  

We understand that we all are trying to navigate through these uncertain times and move towards a new normal.  

Offering services during this pandemic takes a lot of planning, training and dedication to provide the safest environment for the community, the participants, the employees, contractors and the City.

Although these times may look and feel a little different, the City of Aventura has a great team of committed, caring and skilled employees that will create an amazing experience for the community while following the Centers for Disease Control (CDC) guidelines and recommendations.

Per the CDC, COVID-19 is mostly spread by respiratory droplets released when people talk, cough, or sneeze. It is thought that the virus may spread to hands from a contaminated surface and then to the nose or mouth, causing infection. Therefore, personal prevention practices (such as handwashing, staying home when sick) and environmental cleaning and disinfection are important principles that are covered in this document.

In response to the global pandemic, new guidelines and procedures along with safety protocols have been put into place to protect employees, children, and their families from the spread of COVID-19.  Please be sure to read this handbook thoroughly so you and your family understand all the rules and guidelines prior to attending the program. As more information is available or updated through the CDC guidelines and protocols outlined may be modified. We appreciate your support as we continue to navigate through this together, just 6 feet apart. 

While we do understand that some may not agree with the safety protocols outlined by the CDC that these programs will be following as it the recommended way to keep everyone safe, we also understand that it is your decision to choose the City of Aventura knowing the outlined safety protocols.  


We keep you safe, you keep us safe

Safety Protocols

The City of Aventura is following the recommendations of the Centers for Disease Control (CDC) and operating in accordance with the Miami Dade County Moving to A New Normal Handbook along with federal, state, and local laws.

Rules & Guidelines

In response to the global pandemic, new guidelines and procedures along with safety protocols have been put into place to protect employees, children, and their families from the spread of COVID-19.  Please be sure to read this handbook thoroughly so you and your family understand all the rules and guidelines prior to attending any program(s). As more information is available or updated through the CDC and ACA, the guidelines and protocols outlined may be modified and will include the date of the modification.

We appreciate your support as we continue to navigate through this together, just 6 feet apart. 

Healthy Hygiene  

Please be sure to do your part as it is important to take everyday preventive actions to prevent the spread. The CDC recommends the following:

  • Wash hands often with soap and water for at least 20 seconds. If soap and water are not readily available, use an alcohol-based hand sanitizer with at least 60% alcohol.
  • Avoid touching your eyes, nose, and mouth with unwashed hands.
  • Stay home if you are sick
  • Avoid close contact with people who are sick
  • Put distance between yourself and other people.   This will be referred to as physical or social distancing.
  • Cover your mouth and nose with a cloth face covering when around others.
  • Remember to cover coughs and sneezes with a tissue or use the inside of your elbow. Used tissues should be thrown in the trash and hands washed immediately with soap and water for at least 20 seconds.
  • Clean and disinfect frequently touched surfaces.

Face Coverings

Face Coverings – Refer to

The Florida Department of Health defines a face covering as a material that covers the nose and mouth. The CDC recommends that face coverings should be worn by employees and children (particularly older children) as feasible and are most essential in times when physical distancing is difficult. We do understand that face coverings may be challenging for children (especially younger children) to wear in all-day settings.  We will ensure that all employees are knowledgeable on the proper use, removal, and washing of cloth face coverings and ask that you help educate your child on the proper use, removal, and washing of cloth face coverings.

the Miami Dade County Moving to A New Normal Handbook states that facial coverings are removed when performing highly aerobic activity, thus for highly aerobic sports individuals must maintain a distance of 10 feet while performing strenuous activities. Maintain 6 feet distance between children unless accommodations are warranted for children with disabilities. The distance must expand to 10 feet if the children are performing aerobic activities which require them to remove face-coverings. 

Cleaning and Disinfecting

The CDC states that cleaning with soap and water removes germs, dirt, and impurities from surfaces. It lowers the risk of spreading infection. Disinfecting kills germs on surfaces. By killing germs on a surface after cleaning, it can further lower the risk of spreading infection. The City of Aventura is committed to using products that are EPA-approved to use against SARS-CoV-2, the virus that causes COVID-19. 

Employees will routinely clean, sanitize, and disinfect surfaces and objects that are frequently touched along with objects/surfaces not ordinarily cleaned daily such as but not limited to door knobs, handles, benches, basketballs, soccer balls, ball tubes, etc. 

Shared Objects

All participants are encouraged to bring their own water bottle(s). The City of Aventura will provide enough balls for designated sport as needed.

Identifying Small Groups and Keeping Them Together (Cohorting)

Per the CDC, small groups of children that stay together all day, each day, remain at least 6 feet apart and do not share objects is considered the lowest risk of spread.   The City of Aventura is committed to having programs no larger than 9 children with the same instructor that will remain together for the duration of the day without mixing with other programs. 

Promote Resilience 

We understand that everyone reacts differently to stressful situations. Hearing about the pandemic repeatedly may cause overwhelmed or distressed feelings. Children may worry about themselves, their family, and friends getting ill with COVID-19.   We will assist with helping children make sense of what they hear in a way that is honest, accurate, and minimizes anxiety or fear by using the CDC's Share the Facts About COVID-19. Please refer to for more information on how the employees will discuss with the children everyday actions to reduce the spread of germs, (i.e. remind children to wash their hands frequently and stay away from people who are coughing or sneezing or sick and remind them to cough or sneeze into a tissue or their elbow, then throw the tissue into the trash).

Preparing for When Someone Gets Sick

Employees and children should not come to the program if they are sick.  The CDC advises that employees and children with COVID-19 who experienced symptoms or those who DID NOT have COVID-19 symptoms but tested positive should not return until they have met the CDC’s criteria to discontinue home isolation. The decision to stop home isolation should be made in consultation with your health care provider and state and local health departments. Please refer for CDC criteria to discontinue home isolation. 

Employees and parents must notify the City immediately via email at if they or their child (families) become sick with COVID-19 symptoms, test positive for COVID-19, or have been exposed to someone with symptoms or a confirmed or suspected case. 

As much as we don’t want to think about this and as much as we have planned the programs around all the CDC recommended safety protocols to provide a low risk environment for employees and participants, the City along with contractors have implemented safety procedures for everyone in the event someone is sick or experiences COVID-19 symptoms (such as fever, cough, or shortness of breath) during a program.  These procedures may include isolating the participant with adult supervision and notifying their parent/guardian to safely transport home or to a healthcare facility. Please understand that pending the circumstances, your child’s belongings may not return home that day as the City will follow the CDC recommendations for cleaning and disinfecting.

In accordance with state and local laws and regulations, the City and contractors will notify local health officials, staff, and families immediately of any case of COVID-19 while maintaining confidentiality in accordance with the Americans with Disabilities Act (ADA). The CDC advises that those who have had close contact with a person diagnosed with COVID-19 to stay home, self-monitor for symptoms, and follow CDC guidance if symptoms develop.

Non COVID-19 Sickness or Illness

If a participant becomes sick during program hours, the parent/guardian will be notified immediately. Please notify City staff at if your child has been recently ill and if your child’s activities need to be restricted due to illness.

Children may not attend program if they have symptoms of a suspected communicable disease, including without limitation:




Dehydration symptoms


Difficulty with breathing or shortness of breath

Discharge from their eyes, nose or ears

Fever of 100.4 degrees or more

Fifths Disease

Hand Foot and Mouth Disease

Head lice

Herpes Simplex



Loss of taste or smell




Muscle pain

Open, exposed lesions

Pink Eye



Severe coughing or difficulty breathing

Stiff neck

Sore/strep throat

Unusually dark urine/or gray or white stool

Yellow skin or eyes

Any COVID-19 symptoms/exposure or other unusual signs or symptoms of illness 


Your child should not return to the program without medical authorization or until the signs and symptoms of the disease or illness are no longer present.  A doctor’s note would be required upon returning to a program.

Accidents and Injuries

During regular business hours or while your child is enrolled in one of our programs, certified employees with current and valid certifications in first aid training and infant and child cardiopulmonary resuscitation procedures will provide emergency care as needed. Basic first aid will be administered to a child for a minor injury. Because many children may have unknown allergies or reactions to certain types of first aid supplies, employees will only use soap and water to clean the injured area, apply ice, and cover with a Band-Aid as needed. 

For injuries requiring emergency care, Miami-Dade Fire Rescue will be called, and the child's custodial parent or legal guardian will be notified immediately. In the event a custodial parent, legal guardian or emergency contact cannot be reached, an employee will seek medical treatment for the child, as authorized by the custodial parent or legal guardian (whether in the child’s registration form, release form or other relevant documents).

Bullying Policy

At any of our programs, bullying is inexcusable, and we have a firm policy against all types of bullying. Each child is expected to treat all other children with respect, and to help each other achieve the best possible experience. If a child has difficulty meeting this expectation, parents may be called upon to assist. Our leadership addresses all incidents of bullying seriously and trains staff to promote communication with their staff and their children. We work together as a team to ensure that children gain self-confidence and make new friends as part of their program experience.


All information about children enrolled in a City of Aventura program is regarded as confidential.  No information regarding an individual child will be released to anyone, except as required by law or if written authorization is obtained from the child’s parent or legal guardian and fees may apply.

Registration – Online Only

Registration for program(s) can completed online at This is a new registration program and requires an account to register for program(s) and process payment transactions online. Downloadable instructions are also available at for support to create a new account.

The City reserves the right to request additional information to validate information such as proof of age, proof of Aventura residency, and proof of Miami Dade County residency at any time during the program. Providing any false information to create an account and register for programs such as but not limited to the altering of the child’s age, providing a false residency, withdrawing of payment, etc. will result in the inactivation of account and the expulsion of the program. It may also result in the expulsion of all future City programs. 

Registration Deadline

All registrations must be completed by the Friday prior to the session start date. A $20 late registration fee may apply to any registrations completed on or after the Friday prior to the start date.

Payment Procedures

All payments for the program(s) must be paid in full at the time of registration. The program will require a commitment of two consecutive week sessions at a time. Acceptable forms of payment include: Visa, MasterCard, American Express, or Discover. Do not refresh your browser during the payment process until a receipt has been issued. The City of Aventura cannot hold space for any participant and payment plans are not available

Refund Policy

The City of Aventura is committed to providing the lowest risk of spread by having groups no larger than 9 children with the same employee(s) that will remain together for the duration of the day without mixing with other groups, practice physical distancing and not sharing objects. This limits the number of participants that the program(s) can provide for. Therefore, NO refunds will be provided for ANY reason.  The only exception that refunds will be issued if the program is cancelled by the City of Aventura. Any dispute for a payment refund with your credit card merchant may result in the expulsion from all future City programs.

Thank You

Thank you for your support and patience as we navigate through these unprecedented times. The City of Aventura is committed to offering these services to the community during this pandemic that provides the safest environment for everyone.

We are all doing our best to adjust new measurements, routines and restrictions for a new normal.   Always remember that safety is priority when it comes to caring for your child.  This handbook was prepared to help all of us understand how the CDC guidelines/recommendations and provide the lowest risk program for everyone. We encourage you to become familiar with this handbook. 

If you have any questions or concerns, please feel free email us at or directly to any of the employees listed below on this handbook. Also, please do not hesitate to let us know how we can ensure that your child’s experience is exceptional. 

Again, thank you for choosing the City of Aventura. We look forward to seeing you and your child!

Jamie Evers
Parks and Recreation Manager

Krystal Melendez
Parks and Recreation Assistant Manager 

Woodly Cherizol
Parks and Recreation Supervisor